The Challenge

The primary objective of this project was to consolidate almost seven distinct HIV guidelines (covering topics like PEP, PrEP, Anal Cancer, and Adult ARV) into a single, unified experience. Previously, healthcare workers struggled to find the specific guidance they needed across fragmented resources.

I drove the end-to-end UX process, starting with intensive user research. By interviewing 15 health workers (including GPs, Nurses, Managers, and Educators) and gathering over 90 survey responses, I identified the core pain points in their information-seeking workflows.

A significant part of the challenge was Stakeholder Management. I was responsible for coordinating with various guideline bodies and project managing the design to ensure every group felt their specific needs were met within the new unified structure.

The Solution

1. Global Mega Menu Navigation

To ensure healthcare workers could quickly jump between different guidelines without getting lost, I designed a comprehensive Mega Menu. This acted as the global navigation, providing access to all crucial information from anywhere on the site, regardless of how deep into a specific guideline the user was.

2. Bird's Eye View with Side Menus

While the mega menu provided global reach, users still needed localized context. I implemented persistent side menus that provide a bird's eye view of all the information within the specific guideline or section they are currently browsing, significantly reducing cognitive load.

3. A Truly Mobile-Friendly Experience

The original implementations of these guidelines were notoriously difficult to use on mobile devices. I completely overhauled the responsive behaviour, ensuring that complex tables, nested navigation, and dense medical text were highly readable and accessible on phones and tablets for workers on the go.